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Why does FaceTime hang up and how to fix it in 2022?

Why does FaceTime hang up and how to fix it

Is FaceTime not working properly? Does it hang or lag a lot? Check out our guide on why does FaceTime hang up and how to fix it for all the details. 

FaceTime is one of the most popular video calling apps. It is also a selling point for iPhone given how simple and integral it is. However, no app or device is perfect. This applies to FaceTime as well, as many users, including here in our time have had problems with FaceTime hanging up sometimes. 

So why does FaceTime hang up and how to fix it? If you have that question, then you are at the right place. We will explain all the fixes that you can try to fix problems with FaceTime.  If you are an expert at iPhone/Mac, you can just try out these fixes. 

  • Restart your iPhone or Mac
  • Turn Off Airplane Mode
  • Turn off / on FaceTime
  • Check the date and time
  • Check Internet (Router)
  • Update iOS
  • Reset Network Settings 
  • Contact Apple Support

If you are not sure how to apply these fixes, then continue reading our ‘Why does FaceTime hang up and how to fix it’ guide for a detailed explanation with steps.

Related: How to fix slow WiFi connection on iPhone

Why does FaceTime hang up and how to fix it?

Restart your iPhone

Any temporary glitch or bug on your iPhone can cause issues with FaceTime. These issues can be resolved by restarting your iPhone. 

To restart your iPhone, do the following, 

On iPhone X and later (with Face ID)

Step 1 Press and hold both the volume button and the side button until the power-off slider appears.

Why does FaceTime hang up

Step 2 Drag the slider to turn off your iPhone.

Step 3 To turn on your device, press and hold the side button until you see the Apple logo.

iPhone 6, 7, 8, and SE (2nd or 3rd generation)

Step 1 Press and hold the side button until the power-off slider appears.

FaceTime hang up

Step 2 Drag the slider to turn off your iPhone. 

Step 3 To turn on your device, press and hold the side button until you see the Apple logo.

iPhone 5, SE (1st generation) or earlier

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Step 1 Press and hold the top button until the power-off slider appears.

Step 2 Drag the slider to turn off your iPhone. 

Step 3 To turn on our device, press and hold the top button until you see the Apple logo.

Once you have restarted your iPhone and see if FaceTime is working correctly. If not, move to the next fix, where I explain how to turn on/off Airplane mode. 

Turn On/Off Airplane Mode

Sometimes the problem might be network issues. So, make sure that your network signal has stable if it is not then turn on your airplane mode again and turn it off. Follow these steps to turn off the airplane mode.

Step 1 Swipe down to open the Control Panel on your iPhone

Step 2 See if the Airplane icon is disabled or not.

Step 3 Tap on the Airplane icon to turn it on, and then turn it off again. 

Alternatively, you can try this,

Step 1 Open the Settings app on your iPhone.

Step 2 Turn on and again off the Airplane Mode.

By turning on and turn it off the Airplane Mode the issues might be fixed. Still, if you’re existing the same issues then try our other guides to fix them.

Turn off / on FaceTime

If the FaceTime is glitched, it can cause issues like lagging, stuttering, and hanging. To fix this, you should switch off the app and then turn it on again. Check out how you can do this,

On iPhone

Step 1 Open the Settings app on your iPhone.

Step 2 Now, tap on FaceTime.

Step 3 Toggle the switch next to FaceTime to turn it off.

Step 4 Restart your iPhone.

Step 5 Now, turn on FaceTime again from the Settings app.  

On Mac

Step 1 Open FaceTime on your Mac.

Step 2 Now, click on FaceTime in the menu bar.

Why does facetime hang up and how to fix it

Step 3 Select Turn FaceTime Off from the dropdown menu.

Step 4 Restart your Mac.

Step 5 Now, turn on FaceTime from the menu bar. 

Check the date and time

Make sure that the date and time of your Apple device are set correctly to your location. If they are wrong, they can cause issues with FaceTime working properly. Follow these steps to check and adjust the date and time on your Apple device. 

On iPhone

Step 1 Open the Settings app on your iPhone.

Step 2 Tap on General.

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Step 3 Tap on Date & Time.

Step 4 Check if the date and time are correct, if not, set it right.

On Macs

Step 1 Open System Preferences on your Mac.

Step 2 Now, click on Date & Time.

Why does facetime hang up and how to fix it

Step 3 If they are locked, click on the Lock icon at the bottom left of the window to make changes. You will have to enter your password. 

I recommend allowing both your iPhone and Mac to set the date and time automatically so you don’t have to worry about it. 

Check Internet (Router)

In some cases, the issue might be with your WiFi router and not your iPhone. If your WiFi router is not working well, your iPhone will have slow or no connection to the internet. 

The issue can even be the placement of your WiFi router, if your router is far away or has a lot of things obstructing it, then connecting will be poor. 

Older routers can also be a problem as they won’t be able to support high speeds. Check if your WiFi router supports the speed advertised by your Internet Service Provider.

Make sure your router is not connected to unknown devices, you can do this by adding a password to your router. And optimize your router’s settings so that it offers the best speeds, check your router’s manual for details. 

Sometimes your router might be glitched out, and because of this, your internet might be slow. To fix, restart your router, unplug it from the power source, wait for a minute or two, and then plug it back in. 

If you are sure that the issue is not with your router, then you can try our other fixes. These fixes are aimed to fix issues on your iPhone that are causing your Wi-Fi to be slow which in turn causes FaceTime to hang up.

Update iOS

If the old software version has some bugs and glitches it might affect your overall experiences with various factors, including Wi-Fi. So you need to make sure you have iOS updated to the latest software version. Follow these steps to update iOS on your iPhone,  

Step 1 Open the Settings app on your iPhone.

Step 2 Tap on General.

Step 3 Scroll down and select Software Update.

Step 4 If an update is available, you will see the Install now option, tap on it.

Step 5 Alternatively you might see a Download and Install option too, if so, click on it to download and install to update the latest version of iOS on your iPhone.

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Step 6 You will have to enter your passcode, after which you have to confirm by tapping on Install now.

Updating your iPhone to the latest version can fix these FaceTime hanging issues. However, if you’re facing the issue then try resetting Network Settings.

Reset Network Settings 

You can try resetting your iPhone’s network settings. This resets all your network settings to default settings and you can losses your data like Wi-Fi password, VPN, settings, etc. To reset your network settings, follow these steps.

Step 1 Open the Settings on your iPhone.

Step 2 Tap the General option.

Step 3 Now, Select the Reset option.

Step 4 Click on Reset Network Settings.

Step 5 Here, follow the instructions on the screen.

Step 6 To proceed you have to enter your password.

To reset network settings on Mac, check this guide. By resetting network settings these issues with FaceTime might get fixed. 

Contact Apple Support

If FaceTime still lags or hangs, then it might be a problem with hardware so, you need to contact Apple support and ask them to guide you. 

You can contact Apple support through their website or Twitter. You can chat, call or even you take your iPhone to an Apple store to get it fixed. Make sure to get an appointment before your visit.

Why does FaceTime hang up and how to fix it – Conclusion 

FaceTime is an app that people use on a daily basis and if this app fails to work correctly, it can be frustrating. However, there are fixes when something goes wrong. 

One common issue with FaceTime is that it can hang up or lag at times. If you are facing this issue, then e hope the above fixes in our article on why does FaceTime hang up and how to fix it was helpful. Let us know which fix worked for you in the comments below. 

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